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Returns & Exchanges

You may return or exchange any product, with the exception of sale or hand dyed/limited edition items, within 14 days of purchase. **RETURNS AND EXCHANGES OF GIFTS EXTENDED THOUGH JAN 15TH 2022!!** Items must be returned unworn, unaltered, and unwashed ie. in mint condition. All original packaging must be returned also. Sale items may not be returned or exchanged unless they are faulty. Please note that shipping charges are not refunded unless the original item was incorrect or faulty.

To return or exchange an item, please include the returned goods and a note telling us if you would like a refund or exchange (and what you'd like to exchange for), your order number, and  contact info (unless we have already spoken to you). Please make sure the package is secure as we can’t accept responsibility for packages we do not ship ourselves. Our shipping envelopes are made to be used twice so feel free to use those again!

All return shipping costs are to be paid by you (the customer). In the case of an exchange we will pay to ship the new product back to you.

 

Send your return package to:

Thunderpants USA
6635 N Baltimore Ave. 
Suite 246
Portland, OR 97203
 

 

If you have any questions or a special case you may email us at info@thunderpantsusa.com or leave a voice mail at 503-928-3707. We do try to be as flexible as we can!